SALESFORCE CRM

DURATION  60 hrs
CERTIFICATION
YES

Description

NEW WEEKEND BATCHE’S Scheduled on 3rd FEB (SUN) @ KONDAPUR – AWS @ 9:00 AM      DATA SCIENCE @ 9:00 AM     BIG DATA @ 9:00 AM      SALESFORCE @ 9:30 AM     SELENIUM @ 11:00 AM      

SALESFORCE CRM – Admin & Developer (Duration: 60 Hours – 8 Weeks) –  KRYTERION Partners for SALESFORCE CERTIFICATION

Money back Guarantee with 15% interest if not satisfied

SALESFORCE COURSE CONTENTS

ADMIN and DEVELOPER

CRM CONCEPTS

  • What is CRM?
  • Common business issues faced by companies today
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of of CRM products from IT industry

 Administration

 Sales Cloud Concepts

  • Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • Adding A Lead
  • Adding An Account
  • Edit An Account Record
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Task
  • Connect
  • Send And Add An Email
  • Logging A Call
  • Document Tab
  • Web to lead
  • Web to case
  • Assignment Rules
  • Auto response Rules
  • Sales automation
  • Converting A Lead
  • Team Contacts
  • Adding An Opportunity
  • Adding A Contact
  • Creating A View
  • Activity History
  • Submitting A Case
  • Campaigns Partner Roles Portals
  • Communities

Standard SFDC Applications

  • CRM Content
  • Chatter
  • Knowledge
  • Entitlements & Service Contracts
  • Answers
  • Mobile
  • Customer Portal Partner Portal
  • Force.com Sites

Sales force.com Overview

  • Overview of products
  • Sales cloud and
  • Service cloud and Remedyforce
  • Social Chatter and Radian6
  • Custom Force.com, Database.com, Heroku
  • App exchange
  • Editions and pricing

Service Cloud Concepts Create Case

  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping themselves
  • Improving productivity
  • Manage Cases

 Security

  • User Security and Authentication
  • Session Security Network
  • Security Security Tokens
  • Data Security

Standard Objects

  • Account
  • Person Account
  • Contact
  • Lead
  • Campaign
  • Opportunity
  • Quote
  • Product and Price Bank
  • Case
  • CRON Trigger

Managing Users

  • Profiles
  • Roles
  • Groups
  • Queues
  • Permission Sets

Securing and Sharing Data

  • Object-Level Security
  • Field- Level Security
  • Record-Level Security
  • Field Accessibility
  • Record Types

Automate Business Process with Workflow Developing Approval Processes

  • Formulas
  • Syntax
  • Object Formulas
  • Where Do I Use Them?
  • Workflows &Business Rules
  • Visualforce
  • Limitations
  • Best Practices
  • Predefined Function and experiment

Going Global

  • Divisions
  • Locale
  • Currencies
  • Advanced currency Management
  • Translating the User Interface
  • Import
  • Export

Using Analytics

  • Running Dynamic Reports
  • Custom Report Types
  • Dashboards
  • Analytic Snapshots

Overriding Link, Tabs and Label Sending Mass Email Importing Data

  • Import Data wizard
  • APEX Data Loader
  • From Command Prompt

Monitoring your Org

  • Debug Logs
  • Email Logs
  • Login History
  • View Setup Audit Trail
  • Time-based Workflow
  • Scheduled Job
  • Outbound Messages
  • Apex Job Queue
  • Import Queue
  • Mass Email Queue
  • Case Escalation Rule Queue
  • Entitlement Process Queue
  • Bulk Data Load Jobs

Advanced Topics:

 Work.com

Global Actions

Knowledge Apps

2 CRM Projects

Development

  1. Enable Developing mode
  2. View about Developer Console
  3. Installing Eclipse
  4. Overview about using eclipse and options
  5. Installing ant and Maven in the eclipse

programming)

  1. MVC Architecture
  2. MVC to APPS
  3. OOPS Basics
  4. Tokens
  5. Identifiers
  6. Data Types
  7. Methods
  8. Access Modifiers
  9. Method/Function and Procedure
  10. Classes
  • Creation of Variables
  • Getter Methods
  • Setter Methods
  • Creation of Methods
  • Sharing
  • With Out Sharing
  1. Creation of Objects
  2. Reference Variables
  3. Constructors
  4. Class Scope
  5. Static Variables
  6. Static Methods
  7. Static Blocks
  8. Final Variables
  9. Final Static Variables
  10. Arrays
  11. Advantages and Disadvantages of Arrays

Apex

  1. Collections
  • List Class and Method
  • Set Class and Methods
  • Map Class and Methods
  1. Select Option Class
  • . SOQL Object Query Language)
  • Group By
  • Having
  • Limit
  • Offset
  • Update Lock
  • Parent to Child object Query
  • Child to Parent object Query
  • Aggregate Result
  1. Compression of Database. Query and static query
  2. Governing limits for SOQL
  3. DML operations
  4. Database. DML operations

29. Compression of DML with DatabaseDML

  1. Database. Save Point
  2. Database. Rollback operations
  3. Inheritance in Class
  4. Overriding classes
  5. Working with workbench
  6. Writing a test
  7. Governing limit
  8. DML governing limit
  9. DML on No records
  10. Future Methods
  11. Setup Objects
  12. Non Setup Objects
  13. Mixed DML exception
  1. Batch Apex
  • Custom Iterable Class
  • Start Method
  • Implementing DatabaseStateful Interface
  • Calling Future Methods
  • Creating a future in a batch
  • Invoking from Batch
  • Implementing DatabaseAllowCallouts
  • Calling batch a batch
  • Handling exceptions in batch apex
  • Sending email from
  • Invoking another batch from Batch
  • Serializing Batch
  1. Email Services
  • Outbound Email Services
  • Single Email Message
  • Sending Pdf attachment
  • Sending Email Template
  • Attaching VF page as an attachment
  • Attaching the Email to activities
  • Creating a PDF from future methods
  • Mass Email Message
  • Inbound Email Service
  • Creating Inbound Email Handlers
  • Creating Inbound Email Service
  • Creating a lead based on inbound email
  • Invoke a batch apex based on Inbound
  1. Schedule Apex
  • Implementing Apex
  • Trigger
  • Invoking Batch Apex
  • Invoking Future Methods from Schedule Apex
  • Invoking the Callouts from Schedule Apex
  • Sending Email from Schedule Apex
  • Test Classes
  1. Triggers
  • Trigger Events
  • Trigger Context variables
  • Insert Triggers
  • New in before insert and after Insert
  • DML in before insert and after Insert.
  • Old
  • New
  • Recursive trigger
  • Trigger handlers
  • Invoking Batch Apex from Triggers
  • Invoking Schedule Apex from Triggers
  • Invoking Email’s from Triggers
  • Invoking future Methods from Triggers
  • Invoking Callouts from Triggers
  • Invoking apex classes from Triggers
  • Triggers
  • Test Classes
  1. Programming
  • Invoking List of from
  • Invoking List of from a given object
  • Comparing the data type and fetching fields the object
  • Creating a custom field with the options from the given field from
  • Fetching the list of tabs available in the schema
  • Standard Controller
  • Standard Set Controller
  • Custom Controller
  • Controller Extensions
  1. Custom Setting
  • List
  • Hierarchical

Visualforce

  1. Create VF Page
  • Using Url
  • Using Developer Console
  • Using Eclipse
  • Using Standard Navigation
  1. Printing Static data
  2. Binding the global data on VF page
  3. Global Objects in VF page
  4. Apex
  5. and
  6. Input Components
  1. Output Components
  1. Creating Custom Account object Edit Page
  2. Creating Custom Object Detail page
  1. CSS VF page
  • Internal CSS
  • CSS
  • External CSS static Resource
  1. in VF page
  • Internal javascript
  • External
  • Events & validations
  1. Paginations
  1. List Views
  • Data Tables
  • Data List
  • Enhanced view
  • InsertInclude and define
  • Panel GridPanel groupoutput panel
  • .Establishing Connection between Apex and VF page using
  • Custom Picklistfied using
  • Action Pooling
  • Remote method invocations
  • Soap call VF pages
  • Charts and Dashboard using
  • PDF pages
  • Visualforce custom Components
  • Apex pagination
  • Data transfer between the pages
  • Controller and Extensions
  • the Standard buttons and links

Self study

  • for App builder certification

About the Trainer:

  • Real Time & certified Professional
  • Has experience in delivering Corporate Trainings
  • Has overall experience of 8+ years in IT
  • 5+ years of experience in Salesforce
  • Delivered projects & POCs

Highlights of the Course:

  • Teaching is oriented towards
    • Practical oriented & Hands on
    • understanding of basics
    • to expect as an interview question while topic
  • Exclusive Access to a variety of latest interview questions and answers
  • Work on real-time projects
  • Certification guidance & Material
  • will be given which would serve as a knowledge-check
  • Assistance in Resume preparation
  • Interviews guidance
  • Corporate level Training
  • Finally, this training gives you all that are needed to secure a desired job & keeps you get going in your job!

Why Gyanvriksh:

  • Authorized SALESFORCE Certification Partners
  • Money back guarantee with 15% interest if not satisfied – Quality Assured
  • Rated 90% excellent by students – Refer JustDial & Facebook reviews
  • Complete Practical Oriented Hands on Training
  • Situated in IT Hub Kondapur/Madhapur – Main Road
  • Experienced, Certified & Real time working professionals as Trainer
  • Class recordings of every session will be provided – Only for Online Training
  • Maximum batch size 25 to give more focus at . Online 1 to 1
  • Register for a course and attend same course of same faculty in future any number of times for free
  • Weekend, Weekday, Online & Corporate Trainings
  • Nice ambience & AC Classrooms