SALESFORCE CRM

DURATION  60 hrs
CERTIFICATION
YES

Description

SALESFORCE CRM – Admin & Developer (Duration: 60 Hours – 8 Weeks) – Authorised KRYTERION Partners for SALESFORCE CERTIFICATION

Money back Guarantee with 15% interest if not satisfied with quality of training

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SALESFORCE COURSE CONTENTS

ADMIN and DEVELOPER

CRM CONCEPTS

  • What is CRM?
  • Common business issues faced by companies today
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of available of CRM products from IT industry

 Administration

 Sales Cloud Concepts

  • Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • Adding A Lead
  • Adding An Account
  • Edit An Account Record
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Task
  • Connect To Microsoft Outlook
  • Send And Add An Email
  • Logging A Call
  • Document Tab
  • Web to lead
  • Web to case
  • Assignment Rules
  • Auto response Rules
  • Sales automation
  • Converting A Lead
  • Team Contacts
  • Adding An Opportunity
  • Adding A Contact
  • Creating A View
  • Activity History
  • Submitting A Case
  • Campaigns Partner Roles Portals
  • Communities

Standard SFDC Applications

  • CRM Content
  • Chatter
  • Knowledge
  • Entitlements & Service Contracts
  • Answers
  • Mobile
  • Customer Portal Partner Portal
  • Force.com Sites

Sales force.com Overview

  • Overview of products
  • Sales cloud and jigsaw
  • Service cloud and Remedyforce
  • Social Chatter and Radian6
  • Custom Force.com, Database.com, Heroku
  • App exchange
  • Editions and pricing

Service Cloud Concepts Create Case

  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping customers helping themselves
  • Improving productivity
  • Manage Cases

 Security

  • User Security and Authentication
  • Session Security Network
  • Security Security Tokens
  • Data Security

Standard Objects

  • Account
  • Person Account
  • Contact
  • Lead
  • Campaign
  • Opportunity
  • Quote
  • Product and Price Bank
  • Case
  • CRON Trigger

Managing Users

  • Profiles
  • Roles
  • Groups
  • Queues
  • Permission Sets

Securing and Sharing Data

  • Object-Level Security
  • Field- Level Security
  • Record-Level Security
  • Field Accessibility
  • Record Types

Automate Business Process with Workflow Developing Approval Processes

  • Formulas
  • Syntax
  • Object Formulas
  • Where Do I Use Them?
  • Workflows &Business Rules
  • Visualforce
  • Limitations
  • Best Practices
  • Predefined Function and experiment

Going Global

  • Divisions
  • Locale
  • Currencies
  • Advanced currency Management
  • Translating the User Interface
  • Import
  • Export

Using Analytics

  • Running Dynamic Reports
  • Custom Report Types
  • Dashboards
  • Analytic Snapshots

Overriding Link, Tabs and Label Sending Mass Email Importing Data

  • Import Data wizard
  • APEX Data Loader
  • From Command Prompt

Monitoring your Org

  • Debug Logs
  • Email Logs
  • Login History
  • View Setup Audit Trail
  • Time-based Workflow
  • Scheduled Job
  • Outbound Messages
  • Apex Job Queue
  • Import Queue
  • Mass Email Queue
  • Case Escalation Rule Queue
  • Entitlement Process Queue
  • Bulk Data Load Jobs

Advanced Topics:

 Work.com

Global Actions

Knowledge Apps

2 CRM Projects

Development

  1. Enable Developing mode
  2. over View about Developer Console
  3. Installing Eclipse
  4. Overview about using eclipse and options
  5. Installing ant and Maven in the eclipse

OOPS(Object-oriented programming)

  1. MVC Architecture
  2. Comparision of MVC to APPS
  3. OOPS Basics
  4. Tokens
  5. Identifiers
  6. Varaibles
  7. Data Types
  8. Methods
  9. Access Modifiers
  10. Comparission between Method/Function and Procedure
  11. Classes
  • Creation of Variables
  • Getter Methods
  • Setter Methods
  • Creation of Methods
  • with Sharing
  • With Out Sharing
  1. Creation of Objects
  2. Reference Variables
  3. Constructors
  4. Class Scope
  5. Static Variables
  6. Static Methods
  7. Static Blocks
  8. Final Variables
  9. Final Static Variables
  10. Arrays
  11. Advantages and Disadvantages of Arrays

Apex

  1. Collections
  • List Class and Method
  • Set Class and Methods
  • Map Class and Methods
  1. Select Option Class
  • . SOQL ( Object Query Language)
  • Group By
  • Having
  • Limit
  • Offset
  • Update Lock
  • Parent to Child object Query
  • Child to Parent object Query
  • Aggregate Result
  1. Compression of Database. Query and static query
  2. Governing limits for SOQL
  3. DML operations
  4. Database. DML operations

29. Compression of DML with Database.DML

  1. Database. Save Point
  2. Database. Rollback operations
  3. Inheritance in Class
  4. Overriding classes
  5. Working with workbench
  6. Writing a test classes
  7. SOQl Governing limit
  8. DML governing limit
  9. DML on No . of records
  10. Future Methods
  11. Setup Objects
  12. Non Setup Objects
  13. Mixed DML exception
  14. AsyncApexJob class
  1. Batch Apex
  • Custom Iterable Class
  • QueryLocator
  • Start Method
  • executeMethod
  • finshMethod
  • BatchableContext
  • Implementing Database.Stateful Interface
  • Calling Future Methods
  • Creating a future methods in a batch
  • Invoking callouts from Batch apex
  • Implementing Database.AllowCallouts
  • Calling batch with in a batch
  • Handling exceptions in batch apex
  • Sending email from finish
  • Invoking another batch from Batch
  • Serializing Batch apex
  1. Email Services
  • Outbound Email Services
  • Single Email Message
  • Sending Pdf attachment
  • Sending Email Template
  • Attaching VF page as an attachment
  • Attaching the Email to activities
  • Creating a PDF from future methods
  • Mass Email Message
  • Inbound Email Service
  • Creating Inbound Email Handlers
  • Creating Inbound Email Service
  • Creating a lead based on inbound email
  • Invoke a batch apex based on Inbound
  1. Schedule Apex
  • Implementing Schedule Apex
  • Cron Trigger
  • Invoking Batch Apex
  • Invoking Future Methods from Schedule Apex
  • Invoking the Callouts from Schedule Apex
  • Sending Email from Schedule Apex
  • Test Classes
  1. Triggers
  • Trigger Events
  • Trigger Context variables
  • Insert Triggers
  • New in before insert and after Insert .
  • DML in before insert and after Insert.
  • Old
  • OldMap
  • New
  • NewMap
  • Recursive trigger
  • Trigger handlers
  • Invoking Batch Apex from Triggers
  • Invoking Schedule Apex from Triggers
  • Invoking Email’s from Triggers
  • Invoking future Methods from Triggers
  • Invoking Callouts from Triggers
  • Invoking apex classes from Triggers
  • Dataloader with Triggers
  • Test Classes
  1. Schema Programming
  • Invoking List of object from Schema
  • Invoking List of field from a given object
  • Comparing the data type and fetching PickList fields from the object
  • Creating a custom picklist field with the options from the given picklist field from given object
  • Fetching the list of tabs available in the schema
  1. Extentions
  • Standard Controller
  • Standard Set Controller
  • Custom Controller
  • Controller Extensions
  1. Custom Setting :
  • List
  • Hierarchical

Visualforce :

  1. Create VF Page
  • Using Url
  • Using Developer Console
  • Using Eclipse
  • Using Standard Navigation
  1. Printing Static data
  2. Binding the global data on VF page
  3. Global Objects in VF page
  4. Apex:PageBlock
  5. Apex:PageBlockSection and apex :PageBlockSectionItem
  6. Input Components
  • InputText
  • InputField
  • InputHidden
  • IinputSecret
  • InputTextArea
  • InputCheckbox
  1. Output Components
  • OutputText
  • OutputLabel
  • OoutputField
  1. Creating Custom Account object Edit Page
  2. Creating Custom Object Detail page
  1. CSS in VF page
  • Internal CSS
  • InLine CSS
  • External CSS using static Resource
  1. JavaScipt in VF page
  • Internal javascript
  • External javascript
  • Events & validations
  1. Paginations
  1. List Views
  • PageBlockTables
  • Data Tables
  • Data List
  • Enhanced list view
  • Insert,Include and define
  • Panel Grid,Panel group ,output panel
  • SelectList,Selectoption,SelectOptions
  • .Establishing Connection between Apex and VF page using Controller
  • Custom Picklistfied using SelectOption
  • Action Support ,ActionFunction,Action Pooling
  • Remote method invocations
  • Soap call form VF pages
  • Charts and Dashboard using VF page
  • PDF pages
  • Visualforce custom Components
  • Apex pagination
  • Data transfer between the pages
  • Controller and Extensions
  • overriding the Standard buttons and links

Self study

  • Preparation for App builder certification

About the Trainer:

  • Real Time working & certified Professional
  • Has experience in delivering Corporate Trainings
  • Has overall experience of 8+ years in IT
  • 5+ years of experience in Salesforce
  • Delivered projects & POCs

Highlights of the Course:

  • Teaching is oriented towards –
    • Practical oriented & Hands on
    • clear understanding of basics
    • what to expect as an interview question while topic discussion
  • Exclusive Access to a variety of latest interview questions and answers
  • Work on real-time projects
  • Certification guidance & Material
  • Hand-outs will be given which would serve as a knowledge-check
  • Assistance in Resume preparation
  • Interviews guidance
  • Corporate level Training
  • Finally, this training gives you all that are needed to secure a desired job & keeps you get going in your job!

Why Gyanvriksh:

  • Authorized SALESFORCE Certification Partners
  • Money back guarantee with 15% interest if not satisfied – Quality Assured
  • Rated 90% excellent by students – Refer JustDial & Facebook reviews
  • Complete Practical Oriented Hands on Training
  • Situated in IT Hub Kondapur/Madhapur – Main Road
  • Experienced, Certified & Real time working professionals as Trainer
  • Class recordings of every session will be provided – Only for Online Training
  • Maximum batch size 25 to give more focus at individual level. Online 1 to 1
  • Register for a course and attend same course of same faculty in future any number of times for free
  • Weekend, Weekday, Online & Corporate Trainings
  • Nice ambience & AC Classrooms